At Perth Disability Care, we are committed to protecting your privacy and respecting the confidentiality of your personal information. We understand the importance of safeguarding your personal and health information and are committed to managing it responsibly, securely, and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other applicable Australian privacy and health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you access our website or engage our nursing services.
By using our website or accessing our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
To provide safe, high-quality, person-centred care, we may collect:
Personal Information
- Name, date of birth and contact details
- Residential and postal address
- Emergency contact information
- Medicare, NDIS or funding details (where applicable)
- Referrer or organisation details
Health Information
Where relevant to your care, we may collect:
- Medical history and current health conditions
- Disability and continence assessment information
- Medications, care plans and clinical notes
- Healthcare provider details
- Other health information required to deliver our services
- Health information is treated as sensitive information and handled confidentially.
How We Collect Information
We collect information when you:
- Contact us by phone, email or online enquiry
- Complete referral or assessment forms
- Register for education or training
- Subscribe to newsletters or updates
- Visit or interact with our website
- Authorise healthcare professionals or representatives to provide information on your behalf
Where possible, we collect information directly from you. We may also receive information from authorised healthcare providers, family members or funding agencies where necessary to provide your care.
How We Use Your Information
We use your information to:
- Deliver nursing services
- Conduct assessments and develop care plans
- Coordinate care with healthcare providers
- Respond to enquiries and referrals
- Manage appointments and funding
- Improve our services and website
- Meet legal, professional and regulatory obligations
With your consent, we may also send service updates, newsletters and educational resources. You can opt out at any time.
Disclosure of Information
Perth Disability Care does not sell or rent your personal information.
Your information may be shared, where appropriate, with:
- Healthcare professionals involved in your care
- Your General Practitioner or referring practitioner
- NDIS, My Aged Care and other funding bodies
- Government and regulatory authorities
- Emergency services
- Secure IT service providers and professional advisers
- Other organisations where required by law or with your consent
All organisations that receive personal information on our behalf are required to maintain strict privacy and confidentiality standards.
Data Security and Retention
We use appropriate physical, electronic and administrative safeguards to protect your personal information from unauthorised access, misuse, loss or disclosure.
Your information is retained only for as long as required to provide our services and meet legal and regulatory obligations. When no longer required, it is securely destroyed or permanently de-identified.
Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Update your personal details
- Withdraw consent where applicable
- Make a privacy complaint
We will respond to requests within a reasonable timeframe in accordance with Australian privacy legislation.
External Websites
Our website may contain links to third-party websites. Perth Disability Care is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or would like to access, update or correct your personal information, please contact Perth Disability Care.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.